Your safety is of the highest priority to us. Please read all safety information provided to you and if you have any questions do not hesitate to give us a call.
Propane is a safe, reliable fuel. Each year, however, accidents occur because this energy source is not handled properly and with respect. Safety is everyone’s responsibility. Your safety is important to us and we strive to inform our customers of the importance of propane safety.
If you are a propane user, the following information is VERY IMPORTANT. The Brochure “Propane Safety For You and Your Family” is available at our office and is sent by mail to all of our active customers. This informational pamphlet helps you answer the following questions: Can your family recognize the odor of propane gas? What should you do if you smell gas? How can someone recognize the presence of Carbon Monoxide?
This guide only provides you with a starting point and you as our customer need to be aware that no propane odorant is effective 100% of the time. Cold, allergies, smoking, alcohol, or age can affect the ability to smell any odor. Strong competing odors may mask the odor of escaping gas. Continued exposure to odorized gas can cause an individual to "get used" to the odor and fail to detect its continuing presence. The strength of the odor is not a reliable indicator of the amount of gas present. Propane is heavier than air. Therefore, floor level leaks of propane may not be detected at nose level. If a leak is suspected, an effort should be make to smell the propane at floor level.
Several cases of out-of-gas situations have been known to precede propane accidents and injuries. What may seem like an obvious out-of-gas situation due to an empty tank may actually have been caused by an undetected leak. Controlling out-of-gas situations is important in order to provide a safer environment for our customers and our employees. Therefore, it is the policy of T-J Gas that a qualified T-J Gas employee conduct a leak check and re-light all pilot lights for the customer whenever they respond to an out-of-gas service call.
Leak check and pilot lighting service is required and provided to all new customers. (By definition, a “new” customer may include a change in tenancy in a residential building even though T-J Gas was the supplier for the previous tenant.) A leak check must be performed on all propane delivery systems that have experience an out-of-gas situation or an interruption of service. A leak check must also be performed on all new installations, new customers moving into an existing residence or a residence that have been previously served by another company, and any change in tenancy.
For more details check out our policy brochures in the brochures/rebate tab